Frequently Asked Questions About Linen Clothing, Orders & Care
Linen is a natural fabric known for its durability and suitability for everyday garments. Understanding how linen behaves over time, how to care for it properly, and how sizing works helps ensure long-term wear. This FAQ section provides practical guidance for choosing, wearing, and maintaining linen clothing.
As a small business, we seek to use our material and workforce resources respectfully and efficiently. We are aware of the worldwide changes taking place in clothing manufacturing, so one of our aims is to avoid unnecessary clothing production. Being a make-to-order business enables us to offer customers flexibility, which brings us customers’ higher satisfaction.
When can I expect a response from you?
We are based in Lithuania, Europe, GMT+2, and we work from 8 a.m. to 5 p.m., Monday through Friday. Your emails are our priority, so a reply to your email will be sent during our working time.
How can I pay?
We accept Paypal, Visa, Mastercard, and American Express.
Can I change my order after it has been placed?
If you need to make a change to your order, please contact us as soon as possible, preferably within 24 hours of placing your order. We’ll do our best to accommodate your request, but changes may not be possible if production has already started.
Can I add an item to my order?
Unfortunately, we cannot add an item to an existing order. A new order should be placed for an additional item. Combined shipping is possible at your request, so be sure to inform us about that after you place another order.
Can you rush my order?
Rush orders depend on our current production capacity. Please contact us before placing your order and we’ll let you know if we’re able to accommodate your deadline.
What is the lead time?
The lead time is 2-5 days not including delivery.
Can you customize a garment?
Selected garments can be customized. If customization is available for a particular design, you’ll find the available options under “I need a custom garment” on the product page. We work with fixed patterns and cannot offer customizations beyond the options listed for each garment.
Do you make custom sizes?
Yes, in some cases, an additional size may be available for a particular garment. As we work with fixed patterns, we cannot create fully made-to-measure garments. Please contact us to check whether an additional size is available for the design you’re interested in.
Do you offer discounts?
All the discounts available are advertised on the website and our Instagram account. To get the latest news and updates on sales and discounts, we recommend subscribing to our newsletter
Can the sale items be customized?
Items purchased from the Sale category are ready to ship and cannot be altered.
Can the sale items be returned?
The sale items are final. They can not be returned, refunded or exchanged.
Is it possible to cancel my order?
Unfortunately, we are unable to cancel orders once they are placed. Our automated system processes and sends orders into production immediately to ensure a smooth workflow. Please double-check your order details before finalizing your purchase. Thank you for your understanding!
Will I have to pay any customs taxes?
Customs duties and import taxes may apply to orders shipped outside the EU. These charges vary by destination and, unless otherwise stated, are the customer’s responsibility. For more information, we recommend checking with your local customs authorities. For U.S. orders, all shipments are sent DDP (Delivered Duty Paid). This means we cover all applicable import duties and tariffs, so you won’t have to pay additional customs fees upon delivery.
Do you offer wholesale?
Yes, we’re open to wholesale partnerships. Please get in touch with us at [email protected] and we’ll be happy to discuss the details.
SIZING & FIT
How do I choose the right size?
Each product page includes detailed garment measurements for every size. We recommend comparing them with the measurements of a similar garment you already own and love the fit of. If you’re still unsure, feel free to contact us with your body measurements and we’ll be happy to help you choose the best size.
What sizing system do you use?
We use the European sizing system, with sizes ranging from XXS to XXL depending on the design. Each garment is designed differently. Some styles are oversized, while others have a more true-to-size fit, so we recommend checking the garment measurements provided on each individual product page. If you’re unsure which size to choose, feel free to contact us with your bust, waist, and hip measurements and we’ll be happy to help.
What if I’m between sizes?
If you’re between sizes, the best choice will depend on the particular design and your preferred fit. Some styles are more relaxed, while others have a closer fit. We recommend checking the garment measurements on the product page, and if you’re still unsure, send us your bust, waist, and hip measurements. We’ll be happy to help you choose the most suitable size.
How do I take my body measurements?
Measure your bust around the fullest part, your waist around the narrowest part, and your hips around the fullest part. Keep the measuring tape comfortably close to your body without pulling it too tight.
Does linen stretch with wear?
Linen naturally relaxes a little as you wear it, especially in areas that move throughout the day. This is part of the character of natural linen fabric. After washing, your linen garment will usually return closer to its original shape.
CUSTOMIZATIONS
Are all designs available in heavy linen fabric?
Sadly, no. Heavy linen is available only for selected designs that are specifically offered in this fabric. Garments designed for our medium-weight linen or other fabrics cannot be made in heavy linen.
Are all designs available in gingham fabric?
No. Gingham linen is available only for selected designs that are specifically offered in this fabric. If gingham is available for a particular garment, you’ll find it among the options on the individual product page.
What colors are available to choose from?
Available colors vary depending on the design and fabric. You can find all color options currently available for each garment on its individual product page. Our Fabric Samples page is also a helpful way to explore our linen colors and see the fabrics more closely. Please note that fabrics are not interchangeable between designs. A garment offered in medium-weight linen, for example, cannot be made in heavy linen, gingham, linen-wool, or another fabric unless that option is specifically offered for the design.
Can I order a garment in a different color?
For selected designs, additional color options may be available. If a garment can be made in a different color, you’ll find this option under “I need a custom garment” on the individual product page. If this option is not available, the garment can only be ordered in the colors shown.
Is there any customization fee?
Selected garments can be customized. If customization is available for a particular design, you’ll find the options under “I need a custom garment” on the product page. The customization options listed there are complimentary. If you would like additional length beyond the complimentary options offered, an additional fee will apply. Please contact us before placing your order to discuss the possibilities and pricing.
Can you make me a custom design?
Unfortunately, we work with fixed patterns and do not make any custom designs.
Does the color in pictures look the same in real life?
We do our best to represent our fabric colors as accurately as possible. However, colors may appear slightly different depending on lighting and individual screen settings. If you’re unsure about a color, we recommend ordering fabric samples before making your purchase.
Why can Natural Grey vary in shade?
Natural Grey is an undyed linen, so its shade comes directly from the natural color of the flax fibers. Because flax is influenced by growing and weather conditions, the color can vary naturally from one batch to another. This means a new Natural Grey garment may be slightly lighter or darker than one you purchased previously.
Can I expect all my linen items in the same color to be the exact same shade?
Not always. Slight shade variations can occur between linen items of the same color, especially between different dye lots. As linen is a natural fabric, the fibers can also absorb dye slightly differently. We do our best to keep our colors consistent, but an exact shade match cannot always be guaranteed.
SHIPPING AND TRACKING
When my order is going to be dispatched?
We need about 1-2 weeks to complete an order. Your order will be dispatched once the clothes are made, washed and packed. A shipping notification with a tracking number is sent to the email that you provided when registering on our website.
Do you ship worldwide?
Yes, we do!
What carrier services do you use?
We use the Lithuanian postal service, DHL Express, Fedex Economy, Fedex Express.
When can I expect to receive my order?
Usually, free postal shipping takes about 2-5 weeks. Express shipping takes 1-6 business days. Both options are available to choose at the checkout. If you want to change your shipping method, be sure to inform us about it.
Can I update the shipping address on my order?
Yes, we can update the address prior to shipping the order. The shipping address cannot be changed when the package is in transit. Let us know about the need to change the address.
Can I track my order?
Yes, you surely can. A tracking number is given to each package we dispatch so the travel of the package can be monitored. The tracking number is sent to your email when the order is fulfilled and dispatched from our studio.
If I place multiple orders, will they be shipped together or separately?
Items from multiple orders will be combined into the same package. If you’d like your orders to be shipped separately, please email us in advance.
RETURNS
Do you offer refunds?
Refunds are available for non-customized, standard garments in their original condition. Customized items, sale items (including those purchased during promotions, clearance sales, or using coupon codes), and gift cards are final sale and cannot be returned, refunded, or exchanged. Refunds are processed within 14 days of receiving and inspecting the return.
Can I return sale items?
Sale items, including those purchased with a coupon code or during a promotion, are final sale and cannot be returned, refunded, or exchanged.
How can I return an item?
To return an item, please email our customer support team at [email protected] to register your return and receive the appropriate return instructions.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs. Please use a tracked shipping service and include the completed return form with your item.
When will I receive my refund?
Refunds are processed within 14 days of receiving and inspecting your return and are issued to the original payment method.
Do you offer exchanges?
We do not offer exchanges. If you would like a different size, color, or style, please return the eligible item for a refund and place a new order separately.
LINEN CARE
How should I wash linen clothing?
Linen is wonderfully easy to care for. We recommend washing your linen garments at 30–40°C (86–104°F) on a gentle cycle with a mild detergent. Avoid bleach and harsh detergents, as they can weaken the natural linen fibers over time.
Does linen shrink?
Our linen garments are pre-washed to minimize shrinkage. As linen is a natural fabric, slight shrinkage may still occur, especially when exposed to high temperatures. To help your garment keep its shape, wash at 30–40°C (86–104°F) and avoid high heat when drying. With proper care, linen will soften beautifully over time.
Can I tumble dry linen?
We recommend air drying your linen clothing whenever possible. If you do use a tumble dryer, choose a low-temperature setting and remove the garment while it is still slightly damp. High heat can cause unnecessary shrinkage and may weaken the linen fibers over time.
Do I need to iron linen?
Only if you want to! The naturally relaxed, slightly crinkled texture is part of what makes linen so beautiful. If you prefer a smoother look, iron your linen garment while it is still slightly damp.
Does linen get softer over time?
Yes. One of the lovely qualities of linen is that it naturally softens with washing and wear. With time, your linen clothing becomes softer and more comfortable while keeping the durability linen is known for.
How should I store linen clothing?
Make sure your linen garments are completely dry before storing them. Keep them in a cool, dry place with enough room to breathe, and avoid storing linen in plastic for long periods.